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Locations & ATMs Customer Care

Checking Accounts & Credit Cards

Manage your everyday spending with our personal checking accounts and credit cards

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Savings Accounts

We offer a range of great savings options to help you grow your money and manage your expenses through every phase of life.

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Personal & Home Loans

Simple and rewarding personal checking accounts. Open an account online or at a branch today.

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Wealth Management, Trust & Insurance

Our experts across wealth management, estate planning, insurance and private banking can help you build your future

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Learning Center

Business Checking & Savings

Deposit accounts for businesses of all sizes. Open an account online or at a branch today.

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Business learning center

Business Services & Treasury Management

Our business and treasury services are built around your business needs

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Business learning center

Commercial Banking

From deposits, lending, and treasury solutions, we pride ourselves on our commercial expertise

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Commercial Insights

Commercial Industry Expertise

Almost 100 years of banking experience means we've gained banking expertise across a range of industries, see how we can serve yours.

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Commercial Insights

Commercial insight center

Customer Care

How can we help you today?

Personal Customer Support Topics

Looking for Business Customer Care and FAQs?

Visit Business Customer Care

Account Management

What is Valley's ACH Routing Number?

How do I find Valley Bank’s SWIFT code?

How do I change my address?

What's the difference between interest rate and APY?

How do I close my account?

How do I pay my loan?

How do I download Trusteer?

Online Banking

How do I sign up for online banking?

What should I do if I forget my online banking password?

How do I download and use the Valley mobile banking app?

How do I transfer funds externally online?

How do I get started with Zelle?

Fraud & Security

How do I report a lost or stolen debit/credit card?

What should I do if I notice unauthorized transactions on my account?

What should I do if I receive a suspicious email, phone call, or text message claiming to be from Valley?

How can I monitor my account for fraud on an ongoing basis?

Looking for Business Customer Care and FAQs?

Visit Business Customer Care

Need to speak to someone?

Complete the form and a member from our Customer Care Team will reach out to you.

If you need immediate assistance, see our other options below.

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Find a Branch or ATM

Our branch associates are happy to help, use our branch locator to find the location most convenient for you.

Call Customer Care

Our Customer Care team is available Monday – Friday 7am to 10pm ET, Saturday – Sunday 8am to 8pm ET. The Customer Care team is available on Holidays 8am to 5pm ET but closed on Christmas and Thanksgiving.

Call us at 800-522-4100.

Banking products and trust services are provided by Valley National Bank (the “Bank”), Member FDIC. Brokerage and insurance products are provided by Valley Financial Management, Inc. (“VFM”), a registered broker-dealer, member of FINRA and SIPC, and a licensed insurance agency. Advisory products are offered through VFM and Valley Wealth Managers, Inc. (“VWM”), SEC-registered investment advisers. Registration with the SEC does not imply that VFM or VWM, or any individual providing investment advisory services on their behalf, possess a certain level of skill or training. VFM and VWM are wholly owned subsidiaries of the Bank.

Non-deposit investment products offered by the Bank and its subsidiaries, including VFM and VWM are:

Not FDIC Insured,
Not Bank Guaranteed, and
May Lose Value.